Toll Collector Jobs in Zambia


In Zambia’s transportation infrastructure, toll collectors play a crucial role in facilitating the smooth flow of traffic and collecting toll fees on highways and expressways. These dedicated professionals ensure that motorists adhere to toll regulations, collect fees accurately, and provide assistance to travelers when needed. This comprehensive guide aims to illuminate the path to Toll Collector jobs in Zambia, covering job overviews, responsibilities, required skills, qualifications, and avenues for job seekers to explore.

Overview of Toll Collector Jobs in Zambia:

Toll Collector positions are essential in managing toll plazas and collecting fees from motorists using designated roadways. These roles involve operating toll booths, processing payments, issuing receipts, and providing information and assistance to drivers. Toll collectors play a vital role in maintaining revenue collection and ensuring compliance with toll regulations while facilitating efficient traffic flow and minimizing congestion.

Job Description of a Toll Collector:

Toll Collectors are responsible for collecting toll fees from motorists at designated toll plazas or collection points. Their duties include operating toll booths or lanes, processing payments using cash or electronic methods, issuing receipts, and providing assistance and information to drivers as needed. Additionally, Toll Collectors may be responsible for maintaining accurate records of transactions, reconciling cash drawers, and reporting any discrepancies or issues to supervisors.

Job Roles & Responsibilities:

  1. Operating toll booths or collection lanes efficiently, ensuring smooth traffic flow and minimizing congestion during peak hours.
  2. Collecting toll fees from motorists using cash, electronic payment methods, or toll tags, and issuing receipts or tickets as proof of payment.
  3. Providing courteous and professional service to drivers, greeting them warmly, and assisting with inquiries, directions, or special requests.
  4. Verifying toll payments, checking for valid tickets or passes, and ensuring compliance with toll regulations and fee schedules.
  5. Maintaining accurate records of toll transactions, including counting cash, reconciling receipts, and preparing daily or shift reports.
  6. Monitoring toll lanes for any equipment malfunctions or issues, such as malfunctioning toll gates or electronic payment systems, and reporting problems promptly.
  7. Collaborating with fellow toll collectors, supervisors, and law enforcement personnel to address traffic or safety concerns and ensure effective toll plaza operations.
  8. Adhering to safety protocols and procedures, including wearing reflective vests, maintaining alertness, and following guidelines for handling cash and processing payments.

Skills Needed for Toll Collector Jobs:

Successful Toll Collectors possess a combination of technical, interpersonal, and organizational skills. Key skills include:

  1. Attention to detail: Accuracy and precision in processing toll payments, counting cash, and maintaining transaction records to ensure compliance and accountability.
  2. Customer service orientation: Providing friendly, helpful, and professional service to motorists, addressing their needs and concerns with courtesy and patience.
  3. Math skills: Basic arithmetic skills for calculating toll fees, making change, and reconciling cash drawers accurately.
  4. Communication skills: Clear and effective communication with drivers, colleagues, and supervisors to convey information, address inquiries, and coordinate activities.
  5. Adaptability: Flexibility in handling varying workloads, adjusting to changing traffic conditions, and responding calmly and efficiently to unexpected situations or emergencies.
  6. Stress management: Ability to remain calm and composed under pressure, especially during peak traffic periods or when dealing with irate motorists.

Qualifications Needed for Toll Collector Jobs:

Toll Collector positions in Zambia typically require a high school diploma or equivalent qualification. While formal education may not be a strict requirement, candidates must possess basic math skills, communication abilities, and customer service experience. Additionally, proficiency in operating cash registers or electronic payment systems and familiarity with toll regulations and procedures may be advantageous. Training provided by toll management companies or government agencies may also be required.

Where to Find Toll Collector Jobs in Zambia:

  1. Toll Management Companies: Companies responsible for managing toll plazas and toll collection operations on highways or expressways may have openings for toll collector positions. Job seekers can inquire directly with these companies or check their websites for job listings.
  2. Government Agencies: Government departments or agencies overseeing transportation infrastructure and toll road operations may also hire toll collectors. Job seekers can explore government job portals or contact relevant authorities for information on available positions.
  3. Online Job Portals: While less common, general job portals such as,, and MyJobMag Zambia may occasionally feature listings for toll collector positions in the transportation sector. Job seekers can use search filters to narrow down options based on location and keyword searches.
  4. Networking: Building professional networks within the transportation industry, attending industry events, and connecting with colleagues or acquaintances who work in toll collection can uncover hidden job opportunities. Job seekers can leverage connections and referrals to gain insights into potential toll collector openings.


Toll collector jobs in Zambia offer individuals an opportunity to play a vital role in managing toll plazas, facilitating traffic flow, and collecting toll fees for essential transportation infrastructure. By understanding the job overview, responsibilities, required skills, and qualifications associated with toll collector positions, job seekers can position themselves for success in this dynamic and essential field. With attention to detail, customer service orientation, and adaptability to changing traffic conditions, navigating the job market in Zambia can lead to fulfilling opportunities as a toll collector. Start your journey today and explore the realm of toll collector jobs in Zambia.

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