Technical Sales Support: Mill Lining and Grinding Process Engineer

  • Full Time
  • Lusaka


Vacancy title:

Technical Sales Support: Mill Lining and Grinding Process Engineer

[ Type: FULL TIME , Industry: Engineering Services , Category: Sales & Retail ]

Jobs at:


Deadline of this Job:

Wednesday, May 01 2024

Duty Station:

Within Zambia , Zambia, South – Central Africa


We are seeking a Technical Sales Support: Mill Lining and Grinding Process to join our team of Engineers. You will be responsible for Technical Support on Metso’s installed Mill Lining, Technical on-site Support, regarding application and grinding process support.

The Technical Sales Support Engineer will participate with end customer teams onsite, with Mill Lining performance monitoring and optimisation of the installed linings. This will include monitoring mill performance against agreed Key Performance Indicators and recommendations to improve the grinding process efficiency with optimised mill lining design.

The Technical Sales Support Engineer must also plan and execute liner installation supervision and lining inspections.

This position is mainly located in Kitwe, Zambia.

In this position, you will report to the Head of Technical Sales Support, Consumables, Market Area Africa Region.


You will join a team of Engineers on site that strive to effectively deliver a seamless experience, that delivers a solution that meets the customers needs.

We work closely with internal // external stakeholders, such as End Customers on Site Teams, including Engineering and Process Teams, Internal Market Area Colleagues – Market Area Sales, Mill Lining Technical Sales Support and Product Support, Mill Lining Order Management, Global Mill Lining Product Support Team.


  • Technical and engineering support on Metso Mill Lining services
  • Application and grinding process support, and monitoring of Mill performance against agreed Key Performance areas
  • Installation and Inspection support on site
  • Analysis of production performance data using customer data and Metso Metrics, and ability to present these in a concise manner
  • Regular meetings with end customers on-site, and present required performance reports
  • Enhance end customer competency development by providing product training programs, and regular product updates
  • Work with Mill Lining Product Support team, to optimise installed lining design
  • Work with Mill Lining Product Support team, to prepare technical proposals & quotations
  • Present technical proposals to end customers
  • Warranty support and handling of customer complaints
  • Extensive travel within designated area 9Zambia), as well as international travel
  • Interact with MA Sales team and be aligned with their processes
  • Perform other duties as assigned by management from time to time


  • Grade 12
  • Diploma / Degree in Engineering or Metallurgy, or similar
  • Minimum 5 plus years field experience with the related Metallic Mill Lining and Mill Lining products
  • Minimum 5 years field experience with SAG AND BALL mill operation and process control
  • Very high demand on technical product specialist knowledge
  • High demand on process and application knowledge
  • Good competency in Autodesk Inventor (preferred) or Solidworks software
  • Experience in complex matrix relationships
  • High understanding of and experience of support role
  • Familiarity with the broad range of Metso’s Grinding Equipment
  • A general understanding of core processes of end customers


  • Position requires good customer relation skills, ability to work within a team environment, mechanical aptitude, and drive to achieve PL results
  • High sense of urgency and passion for service and support
  • A high level of computer skills is essential – Excel, Word, PowerPoint
  • Highly motivated individual with the ability to work autonomously under stress and meet deadlines
  • Ability to work in a matrix organization
  • Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces
  • Ability to travel regularly
  • While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear
  • The employee is regularly required to stand, walk, climb and balance
  • The employee must occasionally lift and/or move up to 30 pounds
  • Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus
  • Use of keyboards, telephones, copiers
  • Climbing of stairs, ladders, scaffolds at jobsites and customer facilities
  • Full drivers’ license with clean drivers record


  • An inspiring purpose – Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there’s a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
  • Compensation and rewards – Global incentive program tied to business and performance targets
  • Hybrid working possibilities – While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
  • A thriving culture – We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
  • Extensive learning opportunities – Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
  • Worldwide support – Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Interested candidates should send their CVs

To apply for this job please visit

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