SME Relationship Agents

  • Full Time
  • Lusaka

Izwe Zambia PLC

Vacancy title:

SME Relationship Agents

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

Izwe Zambia PLC

Duty Station:

Within Zambia , Lusaka, South – Central Africa


Job Purpose:

The SME Relationship Agent is responsible for driving the day-to-day sales for secured and unsecured business lending products through client engagements, deal structuring and completion of KYC requirements.

Main Deliverables

– Sales across all product offerings with a strong bias towards the SME sector and its value chain.

– Engaging potential clients on loan products and checklists of requirements in line with their needs.

– Retention and growth of a profitable credit portfolio in line with risk limits of the business in terms of Portfolio at Risk (PAR).

– Managing and maintaining service quality in client portfolio.

– Engage in strategic marketing activities aimed at target clients for both secured and unsecured business lending products.

– Ensure collections are up to date on all loans within the region.

Key Performance Areas

– Attainment and exceeding of sales (ZMW) budget on monthly and yearly basis.

– Ensure that deals submitted to the Credit unit are complete (required documents compiled in full).

– Maintain high service quality to ensure a positive customer satisfaction ratings.

– Grow customer base and nurture long lasting relationships.

– Own personal development and growth.

Knowledge and skills

– Experience in sales relating to loan products.

– Adept customer engagement skills.


– Minimum Diploma level in a business related course.

Technical Skills

– Proficient with Microsoft Office Suite or related software to prepare reports, presentations, and credit assessments papers.


– English, plus any local language(s)

Remuneration (Commission based)

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Postgraduate Degree

Interested candidates should send their CVs

To apply for this job email your details to

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