Shelter Counselors x 2

  • Full Time
  • Lusaka


The Young Women’s Christian Association of Zambia is a Non-Governmental, non-profitable Organization dedicated to the promotion of Human Rights for the empowerment of the community especially women and children for a better society.

YWCA’s mission is to empower and protect women, youth and children through right’s-based approaches and transformative leadership to attain a just society”.

YWCA envisions a safe and gender-sensitive Zambia with equitable opportunities for Women, Youth, and Children.

Shelter Counselors –x 2

Reporting to: Shelter Manager

Roles and Responsibility

  • Provide 24-hour psychosocial counseling to shelter clients
  • Administration of drugs to clients
  • Accompany client to clinics, court, social welfare department, police stations and other stakeholders as may be required
  • Check on client’s welfare on a daily basis and record the mood of each client daily.
  • Handovers of client daily observation report.
  • Do not cause harm to any client.
  • Ensure that clients do not harm each other.
  • Provide routine counseling for each client as and when needed.
  • Ensure that clients are kept active in the shelter by engaging them in various activities.
  • Ensure that all clients have their accessories securely kept upon entry into the shelter and given back upon discharge from the shelter
  • Abide by the Code of Conduct and ethics of counselling provided by the organization.
  • Performs any other duties as assigned by the supervisor from time to time.

Desired Qualifications:

  • Diploma in Psychosocial Counselling – Degree will be an added advantage
  • Practical experience in Gender, human rights and development contexts
  • At least three (3) years of experience working in a related field
  • Experience in working with CSOs/NGOs
  • Fluency in written and spoken English
  • Experience working for an international non-government organization is an advantage
  • Ability to work collaboratively as part of a team
  • A strong candidate able to meet planned objectives and targets
  • High level of integrity and confidentiality

YWCA has a zero-tolerance approach to conduct such as fraud, sexual exploitation, abuse, sexual harassment, abuse of authority, and discrimination. All Officer will be expected to adhere to YWCA’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties.


Please submit your application letter, academic qualifications and curriculum vitae, to [email protected]

Suitably qualified candidates are invited to apply; however only short-listed candidates will be contacted.

Female candidates are highly encouraged to apply.

The closing date for application is 8th July 2024.

To apply for this job email your details to

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