Service Technician

Job Summary:
Mulungushi Innovations is seeking a skilled and reliable Service Technician to join our technical team. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of equipment and systems to ensure optimal performance. Your technical expertise and customer service skills will be essential in providing exceptional service to our clients.

Key Responsibilities:

• Equipment Maintenance: Perform routine maintenance and inspections on equipment and systems to ensure proper functioning and safety. Identify and address potential issues before they become major problems.
• Repairs and Troubleshooting: Diagnose mechanical and electrical issues, providing effective solutions to restore equipment to operational status. Utilize diagnostic tools and equipment to assist in troubleshooting.
• Installation: Assist in the installation of new equipment and systems, ensuring compliance with safety standards and manufacturer specifications. Provide training to clients on proper use and maintenance.
• Documentation: Maintain accurate records of service activities, including repairs, maintenance performed, and parts used. Prepare reports for management and clients as needed.
• Customer Support: Provide exceptional customer service by addressing client inquiries and concerns. Communicate effectively with clients regarding service options, timelines, and costs.
• Inventory Management: Monitor and manage inventory levels of parts and supplies, ensuring that necessary materials are available for repairs and maintenance.
• Continuous Improvement: Stay updated on industry trends and advancements in technology. Participate in training and professional development to enhance skills and knowledge.

Qualifications:

• Technical diploma or equivalent experience in a related field (e.g., electrical, mechanical).
• 3+ years of experience as a service technician or in a similar role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.