Service Reception Hostess

Vacancy title:
Service Reception Hostess

[ Type: FULL TIME , Industry: Consulting , Category: Restaurant & Hospitality ]

Jobs at:

KSM Management Consultants Limited

Deadline of this Job:
Friday, April 26 2024

Duty Station:
Within Zambia , Zambia, South – Central Africa

JOB DETAILS:

Duties and Responsibilities:

CATERING
• Serve courtesy beverages and light snacks when required.
• Keep beverage area in showroom constantly supplied and clean at all times
• Adhere to correct tray layout and serving procedures
• Proficient in making hot beverages and serving within expected timeframe
• Follow prescribed procedures for entering and exiting offices and or meeting rooms
• Maintain adequate stock of groceries to ensure consistent supply (Requisition
• Service reception/meeting room hospitality supplies)
• Wash up cups, plates and cutlery
• Clear away empty plates and cups within offices and meeting rooms
• Demonstrate excellent hygiene standards at all times
• Follow daily schedules
• Maintain high standards of etiquette
• Follow company’s safety regulations
• Support serving of beverages and meals for meetings as identified.

CLEANING
• Dust down tables and windows in empty offices and meeting rooms before laying out food and drinks
• Prepare meeting rooms
• Dispose of leftover food hygienically
• Ensure kitchen is clean and hygienic at all times
• Ensure meeting rooms, service reception areas / counters are always neat, clean and well presented.

SERVICE RECEPTION ASSISTANCE
• Assistance to customers in the service reception area.
• General assistance to the front-line staff.
• Temporary replaces / stand-in for Receptionists (lunch or another short break)
• Receive .and greet all customers
• Any other asks or responsibilities as identified from time to time

Education & Experience:
• A Full Grade Twelve (12) School Certificate
• Office administration Qualification or another equivalent certificate
• Experience within the hospitality industry
• Understands body language and personal space
• Effective communication and listening skills
• Understands the importance of customer service
• Capacity to deal with complaints, conflict and criticism
• Time management
• Think solution not problem
• Friendly and enthusiastic disposition

SALARY: 6,500 – 7,600

Work Hours: 8

Experience in Months: 12

Level of Education: High School

Interested candidates should send their CVs