Senior Customer Service Assistant

Vacancy title:

Senior Customer Service Assistant

[ Type: FULL TIME , Industry: Financial Services , Category: Customer Service ]

Jobs at:

Bayport Financial Services

Deadline of this Job:

Wednesday, April 10 2024

Duty Station:

Within Zambia , Lusaka, South – Central Africa

JOB DETAILS:

Job summary

Reporting to the Back Office Unit Head. This individual is responsible for the performance and efficient daily operations of the KYC operations unit in the department.

Job specifications

• Perform mandatory checks to process all documents pertaining to new and existing accounts
• Open SAYE Accounts, High-net client accounts and corporate accounts
• Edit and close bank accounts
• Scanning and uploading client photos and signatures
• Raise and action exceptions for various client requests (i.e. Mandate change, account closure, name and signature edits) from all Bayport branches
• Record all exceptions raised
• Batching all processed application documentation.
• File account opening application documentation for all opened accounts
• File all documentation pertaining to clients’ accounts i.e. Term Deposit documentation, Exceptions etc. onto their respective files.
• Follow up on any pending KYC issues to do with accounts, exceptions, unfiled TDs and client files
• Retrieve and return files when the need arises
• Offer in-house support to the SAYE sales team providing them with client account information with regard to client account numbers, balance inquiries and account status
• Respond to, clarify and follow up on client queries, concerns and directives from sales and operations from the branches
• Ensure that all processes and administration are actioned according to Bayport policies
• Ensure effective management of all costs within your control
• Ensure compliance with BOZ and FIC

Minimum entry requirements

• Grade 12 Certificate and/or equivalent (with Mathematics)
• Degree in Business or equivalent from a recognised university.
• 2 – 3 years experience

Other skills and attributes

• Financial industry knowledge and working experience.
• Knowledge of clearing rules and operation of the internal clearing system.
• Computer literate.
• Good communication skills.

Work Hours: 8

Experience in Months: 24

Level of Education: High School

Interested candidates should send their CVs