Senior Customer Service Assistant

  • Full Time
  • Lusaka

Bayport Financial Services

Vacancy title:

Senior Customer Service Assistant

[ Type: FULL TIME , Industry: Financial Services , Category: Customer Service ]

Jobs at:

Bayport Financial Services

Deadline of this Job:

Wednesday, April 10 2024

Duty Station:

Within Zambia , Lusaka, South – Central Africa


Job summary

Reporting to the Back Office Unit Head. This individual is responsible for the performance and efficient daily operations of the KYC operations unit in the department.

Job specifications

  • Perform mandatory checks to process all documents pertaining to new and existing accounts
  • Open SAYE Accounts, High-net client accounts and corporate accounts
  • Edit and close bank accounts
  • Scanning and uploading client photos and signatures
  • Raise and action exceptions for various client requests (i.e. Mandate change, account closure, name and signature edits) from all Bayport branches
  • Record all exceptions raised
  • Batching all processed application documentation.
  • File account opening application documentation for all opened accounts
  • File all documentation pertaining to clients’ accounts i.e. Term Deposit documentation, Exceptions etc. onto their respective files.
  • Follow up on any pending KYC issues to do with accounts, exceptions, unfiled TDs and client files
  • Retrieve and return files when the need arises
  • Offer in-house support to the SAYE sales team providing them with client account information with regard to client account numbers, balance inquiries and account status
  • Respond to, clarify and follow up on client queries, concerns and directives from sales and operations from the branches
  • Ensure that all processes and administration are actioned according to Bayport policies
  • Ensure effective management of all costs within your control
  • Ensure compliance with BOZ and FIC

Minimum entry requirements

  • Grade 12 Certificate and/or equivalent (with Mathematics)
  • Degree in Business or equivalent from a recognised university.
  • 2 – 3 years experience

Other skills and attributes

  • Financial industry knowledge and working experience.
  • Knowledge of clearing rules and operation of the internal clearing system.
  • Computer literate.
  • Good communication skills.

Work Hours: 8

Experience in Months: 24

Level of Education: High School

Interested candidates should send their CVs

To apply for this job email your details to

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