Receptionist Job in Zambia

Radisson Hotel Group

  • Knows all relevant SOP’s and follows SOP’s for all tasks.
  • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
  • Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment.
  • Ensures correct rate at time of check-in and checks with Service Manager should queries arise.
  • Changes guest rooms if approved by Service Manager.
  • Is aware, at all times, of current room status and room availability.
  • Is fully aware of Radisson BLU service concepts.
  • Increases hotel revenue by promoting food and beverage outlets within the hotel.
  • Minimises loss of revenue by adhering to all established credit procedures.
  • Monitors customer accounts and brings problems with guest credit limits to the attention of the Service Manager.
  • Improves timeliness of cash flow by adhering to established credit and inventory control procedures.
  • Identifies and records special billing instructions and notifies accounting and Service Manager.
  • Adheres to hotel policies regarding the use of cash banks (‘floats’) and takes responsibility for own cash bank.
  • Uses the ABC approach to respond to negative comments and complaints; and notifies Service Manager immediately for appropriate follow-up.
  • Works closely with all other departments to ensure 100% Guest Satisfaction.

Deadline:  12 April 2024

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