RECEPTIONIST

  • Full Time
  • Lusaka

Qualfon

RECEPTIONIST

Agric, Lusaka, Zambia

The receptionist will act as the front-line support for clients and customers responsible for providing helpful information, answering questions, and responding to complaints to ensure that customers are satisfied with products, services, and features.

Interacts With

Management, Colleagues, Clients, and Vendors

JOB DESCRIPTION

Welcome visitors/clients physically or on phone in a professional manner

Introduce the products that the company is offering to clients

Write quotations/orders for clients

Handle effectively customer issues

Ensure comfortability of customers

Directing and guiding customers in the process of collection of products from accounts, production up to the point of correction

Direct visitors to the appropriate person and office

Answering customer queries with the urgency it deserves

Handing over the letters /any documents to the Human Resource office

Answer, screen, and forward incoming phone calls

Ensure clients leave the office/company premises happy and satisfied.

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

Perform other clerical receptionist duties such as filing, photocopying, and transcribing

CANDIDATE SPECIFICATION

Experience

2 years plus

Education Level

Degree

Qualifications

Business Administration or related qualification

Software

Business Administration or related qualification

Equipment

Job related

Knowledge Of

Office administration procedures and customer service

Skills To

Excellent written and oral communication skills

Ability To

Carry out tasks with minimal supervision

Other Requirements

Customer service experience is a must

Gender Profile: Mixed

Age Profile: Any

TERMS AND CONDITIONS

Employment: Permanent

Location: Lusaka, Zambia

Remuneration

Negotiable

Interested candidates should send their CVs

To apply for this job email your details to jobszentuthuko@yahoo.com

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