Policy Service Supervisor

  • Full Time
  • Lusaka
  • Applications have closed

Precision Recruitment

Vacancy title:

Policy Service Supervisor

[ Type: FULL TIME , Industry: Consulting , Category: Management ]

Jobs at: Precision Recruitment

Deadline of this Job:

Thursday, February 29 2024

Duty Station:

Within Zambia , Lusaka, South – Central Africa

Precision Recruitment jobs in Zambia


We are hiring!

Our client in Lusaka is looking for a Policy Service Supervisor to join their team for a job vacancy within the services industry.

To apply, or for more information, follow the link below.

Policy Service Supervisor

Description Of Tasks

Key Result Areas And Related Activites

  • Ensure on a daily basis that premium collections across all locations are reconciled with receipts issued and the collections are banked the following day on a daily basis.
  • Ensure that data accuracy is maintained continuously.
  • Must ensure prudent management of direct debit collections and must pursue all collections which are unpaid or rejected to ensure it is correctly allocated to individual policies.
  • Ensure that all unpaid premiums are allocated and liaise with IT department to ensure regular system run to determine lapsed policies.
  • Ensure that group payments from companies are allocated to individual policies and effectively reconciled between premium due and premium paid on a monthly basis.
  • Must effectively interact with Banks, groups and companies to ensure that premiums are collected regularly, monthly statements are provided to groups on a timely basis, rejections and non-payments are processed on a daily basis.
  • Must receive and receipt payments from corporate clients.
  • Must resolve queries around refunds, wrong charges, and related issues.
  • Ensure that all claims are processed and closed on a timely basis.
  • Ensure that commission payments to staff and/or agents which is generated from system is accurate and correct.
  • Assist the Employer in improving business process, internal controls and assisting in designing and implementing new systems.
  • Do and manage all other tasks related to premium administration as required by circumstances from time to time.
  • Work closely with the Finance department to ensure timely submission of information to underwriter on premiums collected, claims processed for each month.
  • Demonstrate good leadership qualities and act as role model and mentor to employees within the Group.
  • Exercise confidentiality.
  • Such other tasks as may be delegated to you by the Employer from time to time.

Note: These are indicative and may vary and evolve according to the company’s operating circumstances and as and when new systems are introduced, or the business evolves


  • Must have at least 3 years of experience in an insurance organisation
  • Must have a degree in a relevant field.

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36

Interested candidates should send their CVs

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