Operations Supervisor

  • Full Time
  • Lusaka
  • Applications have closed

Mukuru Money Transfers

Operations Supervisor

The main Purpose of this role is to oversee the effective functioning of the Zambia site operations. This position is responsible for overseeing the overall functioning of Zambia site operations to ensure they are functioning optimally and in accordance with regulations. This position is also responsible for managing the financial aspects of the sites and ensuring cash levels and scheduling is effective at all times.

The Regional Sales Supervisors report directly to the Operations Supervisors. Internal Liaison takes place with, reconciliations administrator and achedulers. External liaison takes place with partners.

Duties and Responsibilities (Includes but are not limited to):

Oversee the scheduling and cash levels across Zambia sites

Ensure scheduling is done in the most efficient manner

Ensure Zambia maintains a high functioning CIT model

Ensure there are no cash run-outs across sites

Oversee macro and micro cash flows forecasts

Manage the financial aspects of the Zambia operations

Effectively manage capital and operational expenses

Ensure working capital is managed effectively

Facilitate Macro Funding requests with treasury

Ensure inventory is managed effectively

Manage relationships with banking partners

Ensure remittance and petty cash is managed accurately

Check and verify that remittance and petty cash reconciliations are accurate

Investigate and resolve all remittance and petty cash reconciliations issues promptly

Ensure Mukuru sites are running optimally

Manage regional supervisor’s financial and quality audits across sites

Manage risks across sites

Monitor that all sites trade during trading hours

Oversee tech enhancements for all sites

Oversee site maintenance and expansion

Ensure compliance with all regulatory and reporting requirements

Ensure all reporting and submissions are actioned to Zambia Revenue Authorities

Oversee internal compliance

Ensure compliance with all external regulations

Perform a general management function for the team

Manage own professional and self-development

Key Requirements:

Grade 12 or equivalent

Bachelor’s or associates degree or diploma in a business-related field

High level of integrity

Driver’s License

Proficient with Microsoft Office products – Use of electronic performance management tools bonus.

Knowledge of trade marketing an added advantage

Willing to work long hours and weekends

Flexible to work or Relocate throughout the Country

Proven work experience in Operations

Proven Experience in Relationship Management

Excels at execution & relationship management

Possesses excellent planning & reconciliation skills

Excellent problem solving, judgment and self-management skills

Excellent communication skills – both verbal and written

Ability to work well under pressure

Additional Skills:

Multitasking skills

Computer skills

Telephone skills

Verbal communication skills

Organisational & administrative skills

Conflict management skills

Attention to detail

Interpersonal skills

Auditing skills

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.


Interested candidates should send their CVs

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