Imperial
Vacancy title:
Operations Controller
[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]
Jobs at: Imperial
Deadline of this Job:
Friday, February 23 2024
Duty Station:
Within Zambia , Lusaka, South – Central Africa
JOB DETAILS:
Job Function:
Build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction.
Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge
Key performance areas:
- Manage file creation and all services associated with freight forwarding and logistics.
- Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
- Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
- Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
- Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
- Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
- Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
- Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file.
- Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.
Qualifications required:
- Graduate in any field
- At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
- Freight Forwarding experience is mandatory.
Skills and experience required:
- Up to 5 years of experience in a similar environment, with at least 2 years tactical leadership / specialist experience
Education Requirement: No Requirements
Work Hours: 8
Experience in Months: 36
Interested candidates should send their CVs