FNB
Vacancy title:
Multi Skilled Consultant- Luanshya
[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]
Jobs at:
FNB
Deadline of this Job:
Tuesday, March 12 2024
Duty Station:
Within Zambia , Luanshya, South – Central Africa
JOB DETAILS:
Job Description
To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Engage with the customers in a professional way as specified in the service standards
- Ensure customer’s needs and expectations are understood and solutions provided
- Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
- Convert identified leads into successful sales
- Achieve individual targets as set according to appropriate business area or sales plan
- Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration
- Approve, validate, verify, check and authorise Frontline activities
- Comply with governance in terms of legislative and audit requirements
- Track, control and influencesales activities with the specific aim to increase sales efficiencies
Education Requirement: No Requirements
Job Experience: No Requirements
Work Hours: 8
Interested candidates should send their CV