Lodge Manager

  • Full Time
  • Lusaka

Business Momentum Advisory Services Limited

Vacancy title:

Lodge Manager

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Restaurant & Hospitality ]

Jobs at:

Business Momentum Advisory Services Limited

Deadline of this Job:

Thursday, February 29 2024

Duty Station:

Within Zambia , Lusaka, South – Central Africa

Business Momentum Advisory Services Limited jobs in Zambia

JOB DETAILS:

Our client, in the hospitality industry, is seeking to employ a highly motivated and experienced individual to join their team a Lodge Manager. The role holder will play a pivotal role in ensuring the smooth and efficient functioning of all lodge operations, maintaining high-quality standards, and fostering exceptional guest experiences.

Key Duties and Responsibilities:

Operational Management

  • Oversee day-to-day operations, including front desk, housekeeping, and maintenance.
  • Ensure all lodge facilities are well-maintained and meet quality standards.
  • Monitor and manage room reservations, guest services, and housekeeping processes.

Staff Management

  • Recruit, train, and supervise lodge staff members.
  • Foster a positive and collaborative work environment.
  • Conduct regular performance evaluations and provide constructive feedback.
  • Schedule staff shifts and manage workload distribution.

Guest Services

  • Ensure a high level of customer satisfaction through excellent guest services.
  • Address and resolve guest concerns or issues promptly.
  • Monitor guest reviews and feedback to identify areas for improvement

Financial Management

  • Monitor budgetary guidelines and financial performance.
  • Implement cost-control measures without compromising guest experience.
  • Collaborate with the finance department on budget planning and reporting.

Report Generation

  • Prepare and submit comprehensive weekly reports to the Director of Operations.
  • Provide insights into lodge performance, including occupancy rates, revenue, and guest feedback.
  • Highlight notable achievements, challenges, and proposed solutions

Requisite Qualifications, Skills, Proficiency, Experience and Exposure

  • Minimum of a Diploma in Hospitality Management, Business Administration, or a related field.
  • Proven five (5) years’ experience in lodge or hotel management, with a track record of success.
  • Strong leadership and interpersonal skills.
  • Excellent organizational and multitasking abilities
  • Knowledge of hospitality industry trends and best practices.
  • Effective communication skills, both verbal and written.
  • Ability to work collaboratively with diverse teams
  • Flexibility to adapt to changing priorities and guest needs.
  • Previous experience in generating and presenting reports.

Work Hours: 8

Experience in Months: 60

Level of Education: Postgraduate Degree

Interested candidates should send their CVs

To apply for this job please visit gmail.com .

Scroll to Top