Junior Officer, Customer Engagement

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

Overall Job Purpose:

To manage the Sales and Leasing office operations day to day to provide support for effectiveness and efficiency. To undertake all administrative operations of the office to the expected standard.

Specific Job Responsibilities:

• Attend to all tenants and prospects that visit the office for business.
• To keep updated template documents required for sales office operations.
• Receive and record all maintenance requests from tenants submitted and for execution by the maintenance team.
• Ensure all maintenance requests submitted by tenants are acknowledged.
• To liaise with maintenance teams on maintenance issues updates to provide feedback to tenants and follow ups.
• Manage the maintenance requests data base and ensure it is accurate and up to date all the time.
• To update and manage the tenants’ communication database and ensure it is accurate all the time.
• Manage the accurate filling of all documents in a systematic manner both manually and electronically and ensure it is up to date.
• Create new contracts in Pronto and update all changes accurately as required.
• Undertake specific tasks as may be assigned by the supervisor/management.
• Undertake administrative tasks in the sales office as a required.

Key Job Attributes:

• Excellent communication and interpersonal skills.
• Excellent leadership skills.
• Must be willing to perform all manner of duties related to the job as well to be accountable.
• Adaptable to changing situations in execution the of tasks.
• Must be able to use initiative as and when required.
• Must be reliable, honest and with integrity.
• Analytical mind and able to pay attention to detail.

Job Specific Competencies:

• Data management knowledge.
• Efficient office management skills.
• Basic knowledge in commercial operations details relating to leasing and sales.
• Able to use ICT applications competently.

Experience required to perform in this job:

The job will require knowledge, skills and experience in the following areas:

• Minimum 3 years’ in managing a busy office with administrative operations

Qualifications:

• Full grade 12 school certificate.
• Degree in Business related qualification/Social Sciences.
• Member of the recognised and registered professional organisation.