IT Support Officer

  • Full Time
  • Lusaka

Newrest Zambia Ltd

Vacancy title:

IT Support Officer

[ Type: FULL TIME , Industry: Information Technology , Category: Computer & IT ]

Jobs at:

Newrest Zambia Ltd

Deadline of this Job:

Tuesday, April 16 2024

Duty Station:

Within Zambia , Zambia, South – Central Africa


Employment Opportunity

Newrest Zambia Ltd a company specialized in inflight catering is looking for a young energetic and qualified person to fill in the position of IT Support Officer.

The position will provide support and responds to requests from users of the information system for all matters relating to equipment and business applications in a logic of continuity of service.

Main activities

  • Prepares, installs and troubleshoots office equipment (computers, printers, etc.)
  • Handles support requests and resolve incidents
  • Internal and external product support
  • Installas new infrastructure for internal and external clients
  • Provides 2nd line support and training on frequently asked questions
  • Conduct inspections on the office visits, monitoring the IT functionality and cleanliness of offices and server rooms
  • Analysis of new system requirements and impact analysis.
  • Maintain code and document repositories to ensure integrity and traceability.
  • Maintain audit trail of tasks and work with resolutions and outcomes.
  • Assists in the implementation of other Newrest applications
  • Installs and configures computer hardware, software, systems, networks, printers, and scanners
  • Monitors and maintains computer systems and networks
  • Responds in a timely manner to service issues and requests
  • Provides technical support across the company (this may be in person or over the phone)
  • Sets up accounts for new users

Minimum Qualifications, Experience and Competencies

  • Diploma in Information Technology (IT)
  • Professional certification in IT would be an advantage
  • 3 years’ experience in a similar field/position.
  • Ability to think through challenges logically.
  • A good knowledge of how software and operating systems work.
  • Installation and configuration of Mac and Windows operating systems
  • Installation and configuration of Android and Apple mobile devices (Smartphone and tablet)
  • Management of network devices (switchs) – CCNA would be appreciable
  • Knowledge of LAN/WAN, TCP/IP, Vlan, switching, routing
  • Knowledge of the Office365 suite; OneDrive, SharePoint, Teams

Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Interested candidates should send their CVs

To apply for this job email your details to

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