IT Support Engineer

  • Full Time
  • Lusaka

MTN Zambia

IT Support Engineer

The key responsibilities for this role include but not limited to the following:

Ensures Operational Level Agreement/ Service Level Agreement adherence by managed service partners;

Ensures that operational delivery targets of the Mobile Money technology stack are met;

Ensures availability and reliability of systems;

Supports delivery of Projects and Demands as needed;

Interfaces between Business and Vendor Support teams;

Interfaces with Group Technology teams;

Interfaces with External Partners;

Develops, deploys and evolves solutions that fall outside the scope of Managed Service Partners.

Candidate Requirements

Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;

Bachelor’s degree in Computer Science, Software Engineering or related field;

At least 2 years’ experience in application support, application development, system administration or BI/Data mining roles;

Demonstratable SQL & NoSQL database power user skills;

Demonstratable coding skills;

Demonstratable Linux/Unix power user skills;

Working knowledge of software/enterprise architecture;

Certification in Technology Service Management (e.g. ITIL, CoBIT etc)

Women are strongly encouraged to apply.

Hand delivered or posted applications will not be accepted.

Note: that only shortlisted candidates will be contacted.

Interested candidates should send their CVs

To apply for this job please visit

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