Intern – Senior Customer Service Assistant

  • Full Time
  • Lusaka

Bayport Financial Services Zambia

Intern – Senior Customer Service Assistant x5


Reporting to the Branch Head, the Senior Customer Service Assistant (SCSA) is the primary contact person between Bayport and the client. The SCSA interacts with the Bayport clients to educate them about the various products the company has to offer. The SCSA also advises customers on the loan issuance process, requirements, the different products offered by the institution and ensures that all necessary procedures as outlined by the company are adhered to before issuing a loan.


Effective marketing of all Bayport loan products

Vetting of clients and ensuring that the documentation is valid

Payout cash to clients whose loans have been approved

Reconciliation of cash and daily reports

Handling customer exceptions and refunds

Delivering good customer service

Working from out of station to issue loans – mobile operations


Bachelor’s Degree in Banking, Business, Arts or any other related discipline

Experience in the financial service industry or in a sales role will be an added advantage


Computer literacy

Excellent communication, interpersonal and organization skills

Good numerical skills

Excellent sales and negotiation skills

Application deadline

Interested candidates should send their CVs

To apply for this job email your details to

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