Bayport Financial Services Zambia
Intern – Senior Customer Service Assistant x5
JOB SUMMARY
Reporting to the Branch Head, the Senior Customer Service Assistant (SCSA) is the primary contact person between Bayport and the client. The SCSA interacts with the Bayport clients to educate them about the various products the company has to offer. The SCSA also advises customers on the loan issuance process, requirements, the different products offered by the institution and ensures that all necessary procedures as outlined by the company are adhered to before issuing a loan.
JOB SPECIFICATIONS
Effective marketing of all Bayport loan products
Vetting of clients and ensuring that the documentation is valid
Payout cash to clients whose loans have been approved
Reconciliation of cash and daily reports
Handling customer exceptions and refunds
Delivering good customer service
Working from out of station to issue loans – mobile operations
MINIMUM ENTRY REQUIREMENTS
Bachelor’s Degree in Banking, Business, Arts or any other related discipline
Experience in the financial service industry or in a sales role will be an added advantage
OTHER SKILLS AND ATTRIBUTES
Computer literacy
Excellent communication, interpersonal and organization skills
Good numerical skills
Excellent sales and negotiation skills
Application deadline
Interested candidates should send their CVs