Information Management Assistant Jobs at American Embassy, Lusaka

  • Full Time
  • Lusaka

Website American Embassy

Basic Function of Position:

    •  The incumbent provides support to the Information Resource Management section and its customers at post.  Assisting with project management, providing oversight and work guidance in addition to ensuring proper customer service standards are taking place are among the top responsibilities of this position. Directly supervised by the IMO.

Major Duties and Responsibilities: 

    • The incumbent provides support to the Information Resource Management section and its customers at post. Assisting with project management, providing oversight and work guidance to twelve Locally Employed Staff (LE Staff) in addition to ensuring proper customer service standards are taking place. As an example, some of the oversight and work guidance activities include but are not limited to; observing the opening and closing of mail, ensuring proper mail screening activities are taking place. Work guidance for this example would include identifying suspect mail for further scrutiny, removing damaged and leaking parcels to prevent contaminants from entering the main building, and ensuring the guidance is followed by LE Staff even when the IMO and IMS are otherwise occupied and unable to observe.

Qualifications and Evaluations

EXPERIENCE:  Three years of administrative or clerical experience performing organizational tasks within an office environment.

JOB KNOWLEDGE: Must be familiar with the Windows 10 operating system and the Microsoft Office suite of applications. Additionally, the incumbent must become familiar with the offices that subscribe to computer services.

Education Requirements:
Completion of Secondary School or Local Mandatory Schooling and received high school diploma
LANGUAGE:  English level IV (fluent) reading/writing/speaking is required.

SKILLS AND ABILITIES: Ability to quickly learn routine customer service requests and be able to assist in resolving issues. Working with others, the incumdent must be able to help move some heavy equipment such as (Computers, Printers, and other networking equipment). Must be able to obtain TS clearance and Crypto for Use certification. Basic typing skills is required


All applicants under consideration will be required to pass medical and security certifications

Benefits and Other Info

Agency Benefits:
For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:
HIRING PREFERENCE SELECTION PROCESS:  Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

1. U.S. Citizens

* IMPORTANT:  Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active-duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply

How to Apply:
All candidates must be able to obtain and hold a Top Secret clearance.

To apply for this position click the “Submit Application” button.  For more information on how to apply visit the Mission Lusaka internet site.

Required Documents:
To qualify based on education, you MUST submit the requested degree (or higher) and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:
• Degree with transcript

Eligible Family Member Applicants:
• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Documents for Auto-Request:

    • Copy of Orders (applicants assigned to US Mission)
    • DD-214 (Member Copy 4)
    • Other Document
    • Other Document 2
    • SF-50 (applicants assigned to US Mission)
    • Veteran’s Affairs Letter
Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Lusaka, Zambia.

To apply for this job please visit

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