ICT Manager

  • Full Time
  • Lusaka

NICO Insurance Zambia Limited

Vacancy title:

ICT Manager

[ Type: FULL TIME , Industry: Insurance , Category: Computer & IT ]

Jobs at:

NICO Insurance Zambia Limited

Deadline of this Job:

Monday, April 22 2024

Duty Station:

Within Zambia , Lusaka, South – Central Africa


NICO Insurance Zambia Limited, a general insurance company, has been operating in Zambia since 1st October 1997, and has branches in Lusaka, Kitwe, Ndola, Livingstone and Chipata. NICO Insurance Zambia Limited is a member of NICO Group of Companies operating in Malawi, and Sanlam through Sanlam Allianz. The Company is now seeking to identify a qualified individual to be engaged as ICT Manager.

The ICT Manager shall be responsible for providing strategic and operational direction and evolve the IT function in the provision of technology, communication and data services whilst adhering to good governance and best practice.

Main duties will include the following:

  • Lead IT strategy formulation and execution at country level and localize and integrate Group IT strategy.
  • Perform environmental scans to determine direction of IT trends matching and reconciling of receipts.
  • Undertake internal analysis of technology current state.
  • Ensure availability of ICT Infrastructure and software systems through regular backups and restoration exercises and quarterly disaster recovery tests.
  • Present the budget to the CFO for approval and manage costs to ensure that expenses are in line with the budget.
  • Check and monitor the implementation of the budget, identify variances, and develop action plans to address these.
  • Liaise with the Chief Executive Officer and Chief Finance Officer regarding the overall IT budget utilization.
  • Setup and attend quarterly service performance meetings with vendors.
  • Ownership of all IT incidents, changes and service request and ensure timely closure of issues.
  • Manage & Ensure availability of ICT Infrastructure and software systems through regular backups and restoration exercises and quarterly disaster recovery tests.
  • Resolve Audit and Vulnerability issues raised by Auditors and IT security consultants.
  • Produce support call resolution reports.
  • Preparation of quarterly technology reports for the Board.
  • Design and implement plans to enable server, network and power capacity meet existing and future requirements.
  • Guide and lead the preparation of the software testing plans in conjunction with vendors and Group IT.
  • Ensure core systems are functional and aligned to the business objectives.
  • Preparing reports on status of core system functionality enhancements and remedial functionality.
  • In collaboration with Group Security, conduct research, design, test, control and maintain all security and governances solutions in response to evolving business needs.
  • Manage and maintain security systems and their corresponding/associated software, including perimeter firewalls, intrusion detection systems, cryptography systems, and anti-virus software for the company.
  • Manage the design, implementation, testing, control, and maintenance of Local and Wide Area Networks.
  • Manage the deployment and maintenance of all network security systems in conjunction with Group.
  • Update and maintain the IT department organisation structure and staffing.
  • Develop the necessary plan/s to ensure that the department meets its agreed goals and objectives, meets staff on a pre-agreed basis, identifies and agrees key performance areas, key objectives/tasks and action plans.


  • Have a first degree/post graduate degree (desirable) in ICT or related field
  • Have 5-10 years’ experience in similar or relevant field.
  • Goal oriented and strategy formulation skills.
  • Clear verbal and written communication and ability to prepare timely and accurate reports.
  • Ability to plan and organise in line with job requirements and deal with complexity.
  • Ability to analyse and solve work related problems to achieve the optimal outcomes.
  • Be a paid-up member of ICTAZ

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

To apply for this job email your details to recruitment@nicoinsurance.co.zm

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