Copperbelt Innov
Hotel Manager
Location: Lusaka, Zambia
Company: Copperbelt Innov
Application Deadline: August 15th, 2024
Application Email: [email protected]
Job Description
Copperbelt Innov is seeking an experienced and dynamic Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will ensure that guests have a pleasant and comfortable stay, while managing staff and maintaining high standards of service.
Key Responsibilities
- Manage hotel operations, including front desk, housekeeping, and maintenance.
- Ensure high standards of customer service and guest satisfaction.
- Develop and implement hotel policies and procedures.
- Manage budgets, financial planning, and cost control.
- Recruit, train, and supervise hotel staff.
- Handle guest complaints and resolve issues efficiently.
Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Strong leadership and organizational skills.
- Excellent communication and customer service abilities.
- Proficiency in hotel management software.
- Knowledge of hospitality industry standards and regulations.
Education
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
Skills
- Proficiency in hotel management software.
- Strong leadership and organizational skills.
- Excellent communication and customer service abilities.
- Knowledge of hospitality industry standards and regulations.
Experience
- Minimum of 5 years of experience in hotel management or a related field.
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