Hotel Manager

  • Full Time
  • Lusaka

Copperbelt Innov

 Hotel Manager

Location: Lusaka, Zambia
Company: Copperbelt Innov
Application Deadline: August 15th, 2024
Application Email: [email protected]

Job Description

Copperbelt Innov is seeking an experienced and dynamic Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will ensure that guests have a pleasant and comfortable stay, while managing staff and maintaining high standards of service.

Key Responsibilities

  • Manage hotel operations, including front desk, housekeeping, and maintenance.
  • Ensure high standards of customer service and guest satisfaction.
  • Develop and implement hotel policies and procedures.
  • Manage budgets, financial planning, and cost control.
  • Recruit, train, and supervise hotel staff.
  • Handle guest complaints and resolve issues efficiently.

Requirements

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  • Strong leadership and organizational skills.
  • Excellent communication and customer service abilities.
  • Proficiency in hotel management software.
  • Knowledge of hospitality industry standards and regulations.

Education

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field.

Skills

  • Proficiency in hotel management software.
  • Strong leadership and organizational skills.
  • Excellent communication and customer service abilities.
  • Knowledge of hospitality industry standards and regulations.

Experience

  • Minimum of 5 years of experience in hotel management or a related field.

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