About the job

Hello…an exciting new opportunity has just become available in our HINT, Life Operations area. We are looking to recruit a Head of Life Operations. This role is based in Zambia, Lusaka.

Applicants must be Zambian nationals or have legal status to work for a Zambia based company.

To support the strategic goals of the Hollard Life Zambia by ensuring systems, processes and efficiency models are implemented; through innovative solutions.

Formulate and deliver operations strategy in line with Zambia Life operating model

Drive operational excellence in the Zambia Life value chain

Drive towards lowest possible renewal cost per policy

Continuously improve business processes and operational efficiencies

Ensure overall efficient running of the Zambia Life administrative departments

Critical analysis and interpretation of business requirements to optimize resources

Responsible for reviewing and maintaining service level agreements with suppliers

Implement best practice principles in people management and development

Manage maintenance costs

Develop operational capability to handle different types of schemes and products

Effectively implement continuous improvement initiatives

Manage customer service

Manage a team of four direct and six indirect employees