Head: Life Operations (Zambia, Lusaka).

  • Full Time
  • Lusaka

Hollard Insurance

About the job

Closing Date 2024/08/30

Reference Number HOL220429-4

Job Title Head: Life Operations (Zambia, Lusaka)

Business Unit Hollard International

Department Operations

Job Family Operations – incuding Claims, Policy Servicing, Underwriting and Retentions

Job Type Classification Permanent

Reporting To CEO

Number of Positions 1

Location – Town / City Lusaka

Location – Province Other

Location – Country Zambia

Job Advert Summary

Hello…an exciting new opportunity has just become available in our HINT, Life Operations area. We are looking to recruit a Head of Life Operations. This role is based in Zambia, Lusaka.

  • Applicants must be Zambian nationals or have legal status to work for a Zambia based company.

To support the strategic goals of the Hollard Life Zambia by ensuring systems, processes and efficiency models are implemented; through innovative solutions.

Formulate and deliver operations strategy in line with Zambia Life operating model

Drive operational excellence in the Zambia Life value chain

Drive towards lowest possible renewal cost per policy

Continuously improve business processes and operational efficiencies

Ensure overall efficient running of the Zambia Life administrative departments

Critical analysis and interpretation of business requirements to optimize resources

Responsible for reviewing and maintaining service level agreements with suppliers

Implement best practice principles in people management and development

Manage maintenance costs

Develop operational capability to handle different types of schemes and products

Effectively implement continuous improvement initiatives

Manage customer service

Manage a team of four direct and six indirect employees

Required Knowledge And Experience

Minimum 5 years’ experience in Insurance Industry in similar role will be an added advantage

General business acumen

Life insurance and distribution industry knowledge and experience

Good working knowledge of the Insurance Act.

Good report writing and presentation skills.

Ability to work in a deadline-driven environment.

Good communication skills.

Attention to detail.

Demonstrate strong entrepreneurial skills and the ability to unlock sales and production.

Cost Management and control

Demonstrate responsible behaviour with regards to cost containment.

Be able to make informed decisions re cost to facilitate growth

Leadership and energy

Good creative skills

Good market and industry knowledge

Value driven behavior

Good organization and communication skills

Risk management knowledge

Structural and analytical thinker

Compliance knowledge: Knowledge of relevant laws and regulations

Ethical behaviour

Corporate governance knowledge

Communication and leadership skills to engage with Board members

Organization skills

Presentation skills

Good verbal and written communication

A combination of initiation and integration skills


Completer finisher

Strong management skills


Organisational skills

Excellent interpersonal skills

Process oriented

Results and action oriented

  • Applicants must be Zambian nationals or have a legal status to work for a Zambia based company.

Educational Requirements

Grade 12 Certificate and or O Levels

Business Studies degree or equivalent thereof

Appropriate post graduate qualification

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