Customer Service Representative

  • Full Time
  • Lusaka

Pivotal Solutions

Job Vacancy: Customer Service Representative

Company: Pivotal Solutions

Location: Lusaka, Zambia

Job Description:

Pivotal Solutions is looking for a dedicated and customer-focused Customer Service Representative to join our team in Lusaka. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues promptly.
  • Provide product and service information to customers.
  • Maintain customer records and update account information.
  • Follow up with customers to ensure satisfaction.
  • Collaborate with other departments to resolve complex issues.
  • Prepare and present customer feedback reports.

Requirements:

  • Proven experience as a Customer Service Representative or in a similar role.
  • Strong understanding of customer service principles and practices.
  • Proficiency in customer service software and tools.

Education:

  • Diploma or Bachelor’s degree in Business Administration, Communications, or a related field.

Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Attention to detail and organizational skills.
  • Ability to work under pressure and meet deadlines.

Experience:

  • At least 1-3 years of experience in customer service.

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