Customer Service Representative

  • Full Time
  • Lusaka

ZamTech Solutions

Company: ZamTech Solutions
Location: Lusaka, Zambia
Application Deadline: 12th July 2024

Job Description:

ZamTech Solutions is seeking a friendly and professional Customer Service Representative to join our team in Lusaka. The ideal candidate will have excellent communication skills and a passion for helping customers.

Responsibilities:

  • Handle customer inquiries and complaints in a courteous manner.
  • Provide information about products and services.
  • Process orders, returns, and exchanges.
  • Maintain accurate records of customer interactions.
  • Follow up with customers to ensure satisfaction.
  • Collaborate with other departments to resolve customer issues.
  • Provide feedback to management on customer concerns and trends.

Qualifications:

  • Diploma or equivalent.
  • Previous experience in customer service is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work in a fast-paced environment.
  • Proficient in Microsoft Office and customer service software.

To Apply:
Send your resume and cover letter to careers@zamtechsolutions.com. Please include “Customer Service Representative Application” in the subject line.

Reminder:
Applications must be submitted by the deadline. Late applications will not be considered.

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