ZamTech Solutions
Company: ZamTech Solutions Location: Lusaka, Zambia Application Deadline: 12th July 2024
Job Description:
ZamTech Solutions is seeking a friendly and professional Customer Service Representative to join our team in Lusaka. The ideal candidate will have excellent communication skills and a passion for helping customers.
Responsibilities:
- Handle customer inquiries and complaints in a courteous manner.
- Provide information about products and services.
- Process orders, returns, and exchanges.
- Maintain accurate records of customer interactions.
- Follow up with customers to ensure satisfaction.
- Collaborate with other departments to resolve customer issues.
- Provide feedback to management on customer concerns and trends.
Qualifications:
- Diploma or equivalent.
- Previous experience in customer service is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment.
- Proficient in Microsoft Office and customer service software.
To Apply: Send your resume and cover letter to careers@zamtechsolutions.com. Please include “Customer Service Representative Application” in the subject line.
Reminder: Applications must be submitted by the deadline. Late applications will not be considered.
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