Customer Service Officer

  • Full Time
  • Kitwe

Copperbelt Synergy

Job Description:
Copperbelt Synergy is seeking a dedicated Customer Service Officer to provide exceptional support and service to our clients. The Customer Service Officer will play a critical role in ensuring customer satisfaction and resolving inquiries and issues effectively.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person.
  • Provide accurate information about products and services.
  • Resolve customer complaints and issues promptly and professionally.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Conduct follow-ups with customers to ensure satisfaction.

Requirements:

  • Bachelor’s degree in Business Administration, Communications, or a related field.
  • Proven experience in customer service or a similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks.

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