Copperbelt Synergy
Job Description:
Copperbelt Synergy is seeking a dedicated Customer Service Officer to provide exceptional support and service to our clients. The Customer Service Officer will play a critical role in ensuring customer satisfaction and resolving inquiries and issues effectively.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person.
- Provide accurate information about products and services.
- Resolve customer complaints and issues promptly and professionally.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure a seamless customer experience.
- Conduct follow-ups with customers to ensure satisfaction.
Requirements:
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
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