Customer service manager

Vacancy title:
Customer service manager

[ Type: FULL TIME , Industry: Finance , Category: Management ]

Jobs at:

LOLC Finance Zambia Limited

Deadline of this Job:
Wednesday, April 24 2024

Duty Station:
Within Zambia , Lusaka, South – Central Africa

JOB DETAILS:
Job Responsibilities
• Improve customer service experience, create engaged customers

• Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

  Qualifications
  • Bachelor’s degree in Business Administration, Mass Communication, or any business-related field.
  • Minimum 3 years’ work experience in a customer service environment or other related field

• Reporting, planning, and organizing skills with excellent time management skills.
  • Interpersonal, negotiation, and problem-solving skills
  • Excellent Verbal and written communication skills
  • Analytical thinking with an attention to detail and accuracy
  • Good judgement and conflict management
  • Ability to handle stressful situations appropriately and strong decision-making skills

Interested candidates should send their CVs