Customer Service Executive

  • Full Time
  • Lusaka

RDG Collective Ltd

Vacancy title:

Customer Service Executive

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Customer Service ]

Jobs at:

RDG Collective Ltd

Deadline of this Job:

Thursday, February 29 2024

Duty Station:

Within Zambia , Lusaka, South – Central Africa

Summary

Date Posted: Thursday, February 15 2024, Base Salary: Not Disclosed

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JOB DETAILS:

Summary Position

  • The Call center Credit Collection Executive is responsible for the financial success of our organization by effectively managing on time and overdue accounts and assisting customers in resolving outstanding balances.

Key Responsibility:

  • Debt Collection:
  • Contact customers with overdue accounts via telephone and other approved communication channels.
  • Discuss outstanding balances, payment options, and negotiate repayment plans to recover debts while maintaining professionalism and empathy.
  • Utilize strong negotiation and persuasion skills to secure payment commitments and resolve delinquent accounts.
  • Negotiate and settle payment terms, ensuring that customers understand their obligations and commitments.
  • Customer Engagement:
  • Engage with PAYG solar customers in a courteous, respectful, and customer-centric manner, addressing inquiries and concerns related to their accounts.
  • Provide clear and accurate information regarding outstanding balances, payment schedules, and billing inquiries.
  • Customer Education:

Educate customers on the importance of timely payments, the impact of outstanding balances, and available payment options.

  • Documentation and Record Keeping:
  • Maintain detailed and accurate records of all customer interactions, payments, promises to pay, and agreements reached during collection calls.
  • Update customer account information and payment arrangements in the company’s CRM system.
  • Issue Resolution:
  • Investigate and resolve customer inquiries, disputes, and complaints related to billing and payments.
  • Escalate complex issues to the appropriate departments for resolution.
  • Payment Processing: Process customer payments using the company’s payment processing system, ensuring accuracy and timeliness.
  • Provide customers with payment confirmation and receipts as needed.

Payment Assignment And Reassignment

Compliance:

Ensure compliance with company policies and procedures related to debt recovery.

Reporting:

Prepare regular reports on collection activities, including progress, challenges, and trends.

  1. Provide insights and recommendations to the Customer Support supervisor. Prospecting for new customers.

Qualifications:

  • Minimum Diploma in Business Administration or any related field with 1-year experience.

Work Hours: 8

Experience in Months: 12

Level of Education: Postgraduate Degree

Job application procedure

Interested candidates should send their CVs

To apply for this job please visit gmail.com .

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