Customer Care Agent

  • Full Time
  • Lusaka
  • Applications have closed

ETran International

Urgently required dynamic and aggressive Customer Care Executive for a fast growing company.

Duties:
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verification
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases

Arabic Speaking Candidate will be given preference
Interested candidates can apply immediately for their better prospective and growth and build your career with us. Bilingual candidate will give preference.

Pls send your CV

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