Commercial & Product Manager

Vacancy title:
Commercial & Product Manager

[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]

Jobs at:

ENGIE Energy Access (Africa)

Deadline of this Job:
Monday, May 06 2024

Duty Station:
Within Zambia , Lusaka, South – Central Africa

JOB DETAILS:
Job Overview
As part of the Power Corner Zambia management team and functionally attached to the global head of Product & Commercial Mini grid, the Product & Commercial manager is responsible for the product development, the customer experience, and the revenues at country level. This covers our different revenue streams of electricity sales, appliances sales, customer finance, and ad hoc services. To meet her/his goal, her/his scope will cover customer care and customer service, marketing, business incubation program and support to entrepreneurs, building and managing local partners, data analytics and activities monitoring. She/He will oversee managing the commercial team in the clusters of operations. This position implies to work in close relationship with the whole Power Corner team in Zambia, the ENGIE Energy Access team and the global Product & Commercial team .

Key Responsibilities
Product & Commercial development and management

• Structure and lead all commercial activities within the company.
• Manage commercial team in cluster (Objectives setting, training, support, monitoring, performance evaluation etc.) on all commercial topics: energy sales, appliances sales, customer finance management, customer experience, other services.
• Build the budget, monitor activities, and build the commercial monthly reporting.
Data analysis

• Build and maintain operational monitoring and management tools for commercial activities.
• Analyze commercial data to improve performance, processes, and products.
Organize a network of partners.

• Develop and manage a network of local partners to boost income generating activities in the mini-grid sites.
Sales (before cluster creation)

• Be responsible for client acquisition and retention.
• Sales energy-efficient appliances and machines.
Customer support and community engagement (Before cluster creation)

• Support customers and the community in the usage and understanding of our products & services.
• Manage Local Operators in the cluster zone.
• Be responsible for customer satisfaction

Knowledge And Skills
Experience :
• Be passionate about improving rural communities’ life.
• A minimum of 5 years in commercial activities management (marketing, sales, customer experience and performance management) or in a related field
• Strong analytical capacity
• Autonomy and proactive mindset
• Enjoy working on several projects in parallel, capacity to organize teams to deliver project in a timely manner.
• Ability to be part of a multi-cultural team and to work with several streams.
• Economic modelling knowledge is a plus.
Technology :
• Skilled in the use of Microsoft Office products and basic IT knowledge required.
• Experience with PowerBI or tableau is a plus.
Required Qualifications

• Degree in Economics, Business & Administration, or any other relevant qualification
• Masters in business or management is an added advantage.
Language(s):
• Excellent oral and written communication skills in English required.
• Ability to effectively communicate in at least 1 local language. More is a plus.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Interested candidates should send their CVs