Branch IT Supervisor

  • Full Time
  • Lusaka

KEDA Zambia Ceramic Company Ltd

Keda Zambia Ceramic is a leading manufacturer in the ceramics industry, committed to innovation, quality, and excellence. With a focus on sustainable practices and employee welfare, we strive to create a workplace that fosters growth and success for all team members.

Position Overview:

We are seeking a proactive and experienced Branch IT Supervisor to assist the Regional Information Manager to complete the IT related work of the Trade Branch and the production Plant. If there’s a project, He/ She needs to travel to the surrounding areas to assist the Regional Information Technology Manager to complete the implementation of the IT project. He/she will arrange and supervise the work of the IT specialist and report to the Regional Manager.

Key Responsibilities:

Manage and supervise the IT operations at the branch, including network infrastructure, systems administration, and user support.

Lead and mentor a team of IT Specialist and support staff, ensuring efficient and effective delivery of IT services.

Implement and enforce IT policies and procedures in alignment with corporate standards and security protocols.

Troubleshoot and resolve hardware, software, and network issues promptly to minimize downtime and disruptions.

Collaborate with corporate IT teams to implement IT initiatives, upgrades, and new technologies.

Maintain accurate inventory records of IT equipment and software licenses for the branch.

Coordinate IT projects specific to the branch, such as system upgrades or office relocations.

Provide regular reports on IT activities, performance metrics, and project statuses to the Regional IT Manager.


Bachelor’s degree in computer science, Information Technology, or a related field.

Proven experience of more than 5 years as an IT Supervisor or similar role, preferably in a multi-site or manufacturing environment.

Strong technical skills in network administration, systems integration, and troubleshooting.

Proficiency in Microsoft Windows Server, computer room management, network maintenance and installation e.g. Wi-Fi settings, routers, network switches and normal operation of the hardware.

Excellent leadership and team management skills.

Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.


Opportunities for career growth and development.

Supportive work environment with a focus on innovation and sustainability.

Method of Application

Interested candidates are invited to submit their resume and cover letter. Please include “Branch IT Supervisor” in the subject line of your email. We look forward to receiving your application!

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