Administrative Operations Manager

TopFloor Zambia

About the job

Our client, a dynamic dental health care service provider is looking for an Administrative Operations Manager to oversee the company’s administrative operations. He/she will be responsible for setting goals, creating guidelines and managing budgets.

Key Tasks and Responsibilities:

  • Conduct Inspections, perform research and interact with external parties
  • Identify opportunities for business development
  • Manage facilities and maintenance
  • Create administrative processes for service delivery
  • Organize events and activities
  • Manage budgets and forecasts
  • Adhere to policies and regulations
  • Develop department policies and procedures
  • Hire and train administrative and other stuff
  • Manage, troubleshoot systems and devices
  • Organize and supervise other office activities
  • Conduct process audits and quality checks
  • Manage customer experiences and complaints
  • Supervise operations and administrative employees
  • Manage schedules and deadlines
  • Manage level/rest schedules
  • Allocate office space for staff and ensure all resources required are available for the perform their duties
  • Delegate tasks to administrative and operations staff assistants
  • Develop operating procedures
  • Initiate and manage contracts with suppliers and stakeholders
  • Manage and update the company’s database
  • Manage company material and consumable purchases
  • Track inventory and budget
  • Assess staff performance
  • Communication to all business stakeholders
  • Maintain confidential client files
  • Manage the supply chain
  • Offer solutions for improvement
  • Organize employee meetings and gatherings
  • Perform other duties as assigned
  • Handle administrative tasks like managing payroll and staffing


  • Must have a Bachelor’s Degree in Business Management or a related field
  • Must have 3 – 5 years operational and administration management experience with focus on project management, process mapping and customer experience
  • Should have experience leading a team, developing strategies and enforcing policies in a health care setting
  • Should be able to use tools like Excel, PowerPoint and Outlook to manage tasks and communicate with others
  • Should have knowledge of performance management using balance score card and systems management
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