Air Import Coordinator Jobs in Zambia

Overview of the Job

An Air Import Coordinator in Zambia plays a crucial role in managing the inbound movement of goods via air freight. This position involves coordinating with various stakeholders, including customs officials, carriers, and clients, to ensure the timely and efficient clearance and delivery of imported goods. Air Import Coordinators work for freight forwarding companies, logistics firms, and import-export businesses, facilitating the smooth flow of goods into the country.

Job Description

As an Air Import Coordinator, your primary responsibility is to oversee and manage the import process for air shipments. This includes coordinating with carriers, customs brokers, and other parties involved in the import process to ensure compliance with all relevant regulations and requirements. You will be responsible for preparing import documentation, arranging transportation, and coordinating delivery of goods to the final destination.

Job Roles & Responsibilities

  1. Customs Clearance: Coordinate with customs brokers to ensure timely clearance of imported goods through customs, including accurate completion of import documentation and compliance with import regulations.
  2. Documentation Preparation: Prepare and review import documentation, including commercial invoices, packing lists, import declarations, and shipping instructions.
  3. Carrier Coordination: Coordinate with airlines and carriers to arrange transportation for imported goods, including booking cargo space and scheduling pickup and delivery.
  4. Customer Communication: Serve as the primary point of contact for clients, providing assistance, addressing inquiries, and resolving issues related to import shipments.
  5. Logistics Management: Coordinate with trucking companies and other logistics partners to arrange inland transportation and final delivery of imported goods to the consignees.
  6. Tracking and Monitoring: Monitor the status of import shipments, track movement, and provide regular updates to clients regarding the progress of their shipments.
  7. Problem Resolution: Identify and resolve any issues or delays that may arise during the import process, taking proactive measures to ensure smooth operations.
  8. Quality Assurance: Conduct quality checks on import documentation and shipments to ensure accuracy and compliance with regulatory requirements.
  9. Continuous Improvement: Stay updated on changes in import regulations, industry trends, and best practices, and implement improvements to enhance operational efficiency.

Skills Needed for the Job

  1. Attention to Detail: Ability to maintain accuracy and precision in preparing documentation and managing import processes.
  2. Communication Skills: Excellent verbal and written communication skills to interact effectively with clients, carriers, customs officials, and other stakeholders.
  3. Organizational Skills: Strong organizational and multitasking abilities to manage multiple shipments and deadlines simultaneously.
  4. Problem-Solving Skills: Capacity to identify issues, analyze root causes, and implement effective solutions to ensure smooth operations.
  5. Customer Service Orientation: Dedication to providing exceptional customer service and building positive relationships with clients.
  6. Knowledge of Regulations: Comprehensive understanding of international trade regulations, import controls, and customs procedures.
  7. Technical Proficiency: Familiarity with shipping software, tracking systems, and other relevant tools used in the logistics industry.
  8. Team Collaboration: Ability to work collaboratively with colleagues and external partners to achieve common goals and objectives.

Qualifications Needed for the Job

  1. Educational Background: A high school diploma or equivalent is typically required. Additional education or training in logistics, supply chain management, or international trade is beneficial.
  2. Experience: Previous experience in logistics, freight forwarding, or import operations is preferred. Entry-level positions may be available for candidates with relevant internships or coursework.
  3. Certifications: Certification in logistics or freight forwarding from reputable organizations can enhance career prospects.
  4. Language Skills: Proficiency in English is essential. Knowledge of other languages, particularly those commonly used in international trade, may be advantageous.
  5. Computer Skills: Proficiency in using computers and relevant software applications, such as Microsoft Office and shipping software.

Where to Find Jobs in Zambia

  1. Freight Forwarding Companies: International freight forwarding companies operating in Zambia, such as DHL, FedEx, and UPS, often have openings for Air Import Coordinators.
  2. Logistics Firms: Local logistics companies specializing in air cargo transportation and import services.
  3. Import-Export Businesses: Companies engaged in import-export activities, including trading companies and manufacturers importing raw materials and components.
  4. Online Job Portals: Websites such as Best Zambia Jobs, Indeed, and Glassdoor often feature job postings for Air Import Coordinators and other logistics professionals.
  5. Trade Associations: Professional associations such as the Zambia Association of Freight Forwarders (ZAFFA) may provide job listings and networking opportunities.


Air Import Coordinators play a vital role in facilitating international trade by ensuring the smooth and efficient import of goods via air freight. With their expertise in logistics, customs compliance, and customer service, they contribute to the success of businesses engaged in global commerce. In Zambia, aspiring Air Import Coordinators can pursue opportunities in freight forwarding companies, logistics firms, import-export businesses, and other organizations involved in air cargo transportation. By acquiring the necessary skills, qualifications, and experience, they can embark on a rewarding career in the dynamic field of international logistics.

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