Accounts Receivable Collections Clerk Jobs in Zambia


In Zambia’s vibrant economy, the role of an Accounts Receivable Collections Clerk is indispensable in ensuring the financial stability of businesses across various sectors. This guide is tailored to provide aspiring candidates with a comprehensive roadmap on how to secure Accounts Receivable Collections Clerk jobs in Zambia. From understanding the job overview to acquiring the necessary skills and qualifications, this article serves as an invaluable resource for individuals seeking opportunities in the realm of accounting and finance.

Overview of the Job:

Accounts Receivable Collections Clerks play a pivotal role in the financial ecosystem by managing collections and ensuring the timely recovery of outstanding debts. They are responsible for maintaining communication with clients, negotiating payment arrangements, and implementing strategies to minimize bad debt losses. This role requires a combination of communication skills, negotiation acumen, and a strong understanding of financial principles.

Job Description:

Accounts Receivable Collections Clerk jobs in Zambia encompass a wide range of responsibilities aimed at optimizing cash flow and reducing delinquencies. The typical duties of an Accounts Receivable Collections Clerk include:

  • Collections Management: Initiating contact with clients to collect outstanding debts and following up on overdue payments through phone calls, emails, or letters.
  • Payment Negotiation: Negotiating payment arrangements with clients based on their financial circumstances while adhering to company policies and procedures.
  • Dispute Resolution: Addressing client inquiries and resolving billing discrepancies or disputes to facilitate timely payments.
  • Cash Application: Applying received payments to customer accounts accurately and reconciling discrepancies between payments and invoices.
  • Reporting: Generating reports on collection activities, delinquent accounts, and aging analysis to provide insights for decision-making.
  • Customer Service: Providing exceptional customer service by responding promptly to client inquiries and maintaining positive relationships.
  • Compliance: Ensuring compliance with legal and regulatory requirements related to collections practices and debt recovery.
  • Collaboration: Working closely with internal departments such as sales, finance, and customer service to streamline processes and resolve issues effectively.

Job Roles & Responsibilities:

Accounts Receivable Collections Clerk jobs in Zambia entail the following roles and responsibilities:

  1. Manage the collections process for outstanding accounts receivable, including monitoring payment deadlines and initiating collection efforts.
  2. Communicate with clients via phone, email, or mail to follow up on overdue payments and negotiate payment arrangements.
  3. Document all collection activities, including conversations with clients, payment agreements, and payment schedules.
  4. Resolve billing disputes and discrepancies by investigating the root cause and coordinating with internal teams to address the issue.
  5. Update customer account information and maintain accurate records of collection activities in the accounting system.
  6. Prepare and distribute aging reports to management to track the status of outstanding accounts and identify areas of concern.
  7. Collaborate with the sales team to review customer credit terms and make recommendations for credit limits or adjustments.
  8. Provide support during audits by gathering documentation and responding to inquiries related to accounts receivable collections.

Skills Needed for the Job:

To excel as an Accounts Receivable Collections Clerk in Zambia, candidates should possess a diverse set of skills, including:

  1. Communication Skills: Strong verbal and written communication skills for interacting with clients and negotiating payment arrangements.
  2. Negotiation Skills: Ability to negotiate payment terms and agreements while maintaining positive relationships with clients.
  3. Problem-Solving Skills: Capacity to identify issues, analyze root causes, and implement effective solutions to resolve billing disputes or delinquent accounts.
  4. Attention to Detail: Ability to maintain accurate records of collection activities and reconcile discrepancies between payments and invoices.
  5. Organizational Skills: Capacity to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.
  6. Customer Service Orientation: Commitment to providing excellent customer service by addressing client inquiries and concerns in a timely and professional manner.
  7. Analytical Skills: Aptitude for analyzing financial data, generating reports, and identifying trends or patterns in collection activities.
  8. Resilience: Ability to handle rejection and navigate difficult conversations with clients while remaining focused on achieving collection targets.

Qualifications Needed for the Job:

While specific qualifications may vary depending on the employer, the following are typically required for Accounts Receivable Collections Clerk positions in Zambia:

  1. Educational Background: A high school diploma or equivalent is required, although a bachelor’s degree in accounting, finance, or a related field may be preferred.
  2. Experience: Previous experience in accounts receivable, collections, or customer service roles is advantageous but not always mandatory.
  3. Certification: Professional certifications such as ACCA (Association of Chartered Certified Accountants) or CIMA (Chartered Institute of Management Accountants) may be beneficial but are not always required.
  4. Software Proficiency: Familiarity with accounting software such as QuickBooks, Sage, or SAP is desirable, along with proficiency in Microsoft Excel for data analysis and reporting.
  5. Language Skills: Proficiency in English, both written and spoken, is essential for effective communication with clients and colleagues.
  6. Interpersonal Skills: Ability to build rapport and maintain positive relationships with clients, colleagues, and other stakeholders.
  7. Knowledge of Collections Practices: Understanding of collections laws, regulations, and best practices for debt recovery in Zambia.
  8. Attention to Detail: Ability to accurately record and document collection activities, payment agreements, and customer information.

Suggestions on Where to Find Accounting Jobs in Zambia:

Finding Accounts Receivable Collections Clerk jobs in Zambia requires proactive networking and strategic job search techniques. Here are some suggestions on where to look for opportunities:

  1. Online Job Portals: Explore popular job portals such as,, and for accounting job listings, including Accounts Receivable Collections Clerk positions.
  2. Company Websites: Visit the career pages of leading companies in Zambia, particularly those in industries such as banking, telecommunications, and utilities, to check for job openings.
  3. Professional Networking: Attend industry events, seminars, and networking gatherings to connect with professionals in the accounting and finance field. Platforms like Best Zambia Jobs can also be valuable for expanding your professional network and discovering job opportunities.
  4. Recruitment Agencies: Partner with reputable recruitment agencies specializing in finance and accounting placements. They can assist you in finding suitable job openings and guiding you through the application process.
  5. Referrals: Leverage your personal and professional contacts to inquire about potential job openings or referrals within their organizations.
  6. Social Media: Follow companies and industry influencers on social media platforms like Facebook, Twitter, and Instagram to stay updated on job postings and industry news.


In conclusion, securing Accounts Receivable Collections Clerk jobs in Zambia requires a combination of relevant skills, qualifications, and proactive job search strategies. By understanding the job overview, roles, and responsibilities, as well as acquiring the necessary skills and qualifications, candidates can position themselves as strong contenders in the competitive job market. By leveraging online job portals, networking opportunities, and recruitment agencies, aspiring professionals can increase their chances of finding rewarding career opportunities in the field of accounting in Zambia.

Scroll to Top